Spa Etiquette | Our Policies
Please arrive for your appointment 15 minutes before your scheduled service, this allows time to check-in, fill out any applicable forms, and any restroom stops. We strive to keep appointments on schedule so if you arrive late and the room or therapist is booked after your session, although we dislike doing it, your session may have to be shortened.
For your comfort, please communicate your wishes openly with your spa therapist. Whether it’s massage pressure, room temperature or music level; we will make adjustments to suit you.
Cancellation Policy | Our Policies
We kindly ask that if you must cancel an appointment a minimum of 24 hours notice be given on a single appointment and 72 hours be given on multiple services or group booking. Without proper notice, 50% of the services booked will be charged, and in the case of a gift card, the value of the service will be deducted.
In appreciation of excellent service, gratuities may be offered at your discretion.
We offer parking in both the front and rear of the building. If you require assistance entering or departing kindly call our reception desk.
We accept MasterCard, Visa, AMEX, Debit, and Cash.
Thank you for reading our policies. Our team members seek to understand clients’ goals, set realistic expectations, and use advanced techniques to help clients achieve beautiful, transformative results.
We look forward to serving you at your next appointment.