We’ve missed you!

We have been working hard behind the scenes to ensure the safety of our team and guests is our top priority.

Here is what you can expect at your next visit.

Please note our hours:
Monday – Friday 9am-9pm
Saturday 9am-6pm
*please note these hours vary by department

The Retail Experience

Entrance Check-in For Self Screening:
Review posted survey questions before entering

Sanitize Upon Arrival:
We will direct you to our hand sanitizer/washing station

Contact-less Greeting:
No hugs or handshakes for now

Touch-less Retail Area:
We’ll help you find your product

Physical Distance Directional Signage:
To keep staff and guests at a safe distance

Encourage Touch-less Payment Options:
We encourage you to use debit/credit tap if possible

The Salon Experience

Temperature Checks & Complimentary PPE For All Guests:
Or guests are encouraged to wear their own

Stylists Stations Will Be 6-Feet Apart:
Or have a solid barrier between stations

Stations Sanitized In Between Each Guest:
To maintain guest and team safety

Dividers Will Be Installed:
Between our shampoo sinks

Only Guests Allowed:
No friends or family to accompany you during your appointment

The Spa Experience

Temperature Checks & Complimentary PPE For All Guests:
Or guests are encouraged to wear their own

Estheticians Will Wear Face Masks and/or Face Shields:
During services

Treatment Rooms and Equipment Will Be Sanitized:
In between each guest to maintain guest and team safety

Sheets, Towels, and Robes, and Other Laundry:
Will be laundered after each service

Only Guests Allowed:
No friends or family to accompany you during your appointment

The Cosmetic Medicine Experience

We will be following the provincial regulations for cosmetic medicine.

Our Team

Associates Will Wear Masks/Face Shields:
At all times while in our facility.

Infection Control Certification:
Every service provider will have completed and received proper certification and disinfection/PPE training

Service Providers Will Wash Hands:
Thoroughly before and after every guest

Associates Will Be Screened Each Day:
For symptoms prior to starting their shift

Tools And Products:
Will not be shared between stylists and will be disinfected in between each guest

Our Guest Experience

Virtual Check-in:
Call us when you arrive for your appointment and we’ll let you know when your service provider is ready for you

Waiting Area Will Be Closed:
To ensure physical distancing

Bathrooms Will Be Cleaned:
After each guest

Coffee & Magazine Service Will Be Suspended:
For the time being

Accessible Hand Sanitizer:
Will be provided to all guests during their visit

Coat Check Service Will Be Adjusted:
Guests can hang up their own coat for the time being

Appointments

If you had an appointment canceled due to our closures or have an appointment scheduled, our associates will be in touch to reschedule and book a virtual consultation.